World-Class Service and Support

Should the need arise, you can count on NAVIS to expedite your service issues quickly and effectively, and always in a polite and professional manner.

Your first point of contact is our 24x7 Support staff, who open a Case that is closely tracked via our automated Support Tracking System until the issue is resolved. Throughout the resolution process, your Client Advocate is kept aware of the progress and copied on all communications. This helps to expedite the solution of similar problems in the future.

For business performance issues, your CA is always your best point of contact.

We take our Support very seriously. We are constantly tracking the efficiency of the process and always looking for ways to improve it.