Our Vacation Planners Complement Your Sales Team

If your vacation rental management business is not taking calls 24x7, you're missing reservations. NAVIS research of 217 vacation rental companies and nearly 3 million inbound telephone calls revealed that 23.5% of all calls fall outside the hours of 9AM to 5PM. When you miss calls, you miss booking opportunities. Can you afford that - especially now?

For More Than 100 Lodging Providers

NAVIS RezForce Professional Vacation Planners™

are capturing after-hours and busy/no-answer calls

and booking private homes, condos, cabins - you name it

And what about abandoned calls? - people who hang up after being left on hold, or get frustrated with a confusing menu tree. We found that 20% of abandoned callers will call other properties, and 53% do not call back. More lost booking opportunities - this year and years down the road.

NAVIS RezForce not only increases your revenue by capturing the reservations you're missing, we can also reduce your fixed costs. So, you not only increase your profit, you gain a distinct competitive advantage.

Not-Booked Leads Passed On To You

If we can't book the call, we pass the call information to you for follow up. NAVIS clients who follow up on these leads are realizing millions of dollars in additional revenue. We provide the caller name, phone(s), address, dates of interest, property of interest, email address when possible, and the notes from the call.

Highly Skilled, Highly Trained Vacation Planners

NAVIS Vacation Planners are focused exclusively on the vacation rental and resort market - no cruise calls, timeshare or other markets that would dilute the skillset or compete with the vacation rental experience. Each of our Vacation Planners undergo an extensive 4-week Experiential Learning Program (ELP) that is so innovative and successful that many of our clients have patterned their internal education programs after ours. It involves:

• Classroom lectures
• Peer-to-peer training
• Skill games
• Geography drills
• Mock calls

Each NAVIS RezForce Vacation Planner, whether new or seasoned veteran, receives comprehensive training on each client's properties. Details about the area, the various property types, amenities, and any other pertinent details are taught using ELP techniques, which allows for training variations that address the specific learning abilities of the individual. The training is fun, positive and results focused.

The Right Tools for The Job

Each reservation agent has two monitors for their computer; one displays your website or reservation booking software with all of your vacation properties while the other lists your specific, up-to-date terms and conditions, frequently asked questions, policies, promotions and other information that you consider important for NAVIS RezForce Vacation Planners to have at their fingertips.

Every time a NAVIS reservation professional takes a call for you, they answer with your distinctive greeting, take great care of your prospective guests, help your guests find the right property, book their reservation, and document the conversation. Afterward, you receive an email detailing the call.

Monitor, Measure, Manage - Repeat

Every call that a NAVIS RezForce Vacation Planner takes is recorded. These are sampled by our staff of Quality Assurance specialists who score calls based on 12 specific criteria. The scores reveal areas for improvement and coaching opportunities.

At NAVIS RezForce, training never stops.