For Reservation Managers, NAVIS Narrowcast Optimizes
Your Vacation Rental Reservations Staff
With the innovative NAVIS Narrowcast technologies, the integrated Best Practices, and our hands-on Client Advocate Consulting Team, you will bring in more revenue from the same or even less call traffic than you normally receive. During these challenging economic times, being able to do more with less is a major strategic advantage.
Reservation Managers at vacation rental management companies from Hawaii to Florida are realizing significant revenue gains by fully engaging the NAVIS Sytem. Each call coming into your vacation rental reservation center brings with it a host of new features and revenue-building data.
Key Features
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Automatically route calls to your least busy agent, your highest closing agent, the last agent the caller spoke with, or the agent best skilled for that call type
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See at-a-glance how long a call has been waiting, the name of the caller, their address, the marketing campaign they are calling about, and whether they are a previous caller or previous guest - all before answering the call
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Utilize the built-in instant messaging system to enable your agents to ask questions of one another or a supervisor without interrupting a call
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For most calls, see the geo-demographic profile of the caller such as income bracket and lifestage category - based on their Zip+4 location
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Use the integrated notes field to capture a conversation history that is viewable by any agent when the caller calls back
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Track all your calls and emails from one location - even leads from internet directories
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Track the number of hours it takes for someone to get back to the lead
