Our Reservation Call Center Delivers Bookings and More

Whether you're looking for a resort reservation call center, a hotel reservation call center, or a central reservations call center, the NAVIS RezForce Call Center will help you bring in more leisure revenue and gain a competitive advantage.

If your resort or hotel is not taking calls 24/7, you're missing reservations. NAVIS research of 217 resort lodging companies and nearly 3 million inbound telephone calls revealed that 23.5% of all calls fall outside the hours of 9AM to 5PM. When you miss calls, you miss booking opportunities for your resort hotel.

For More Than 100 Lodging Providers

NAVIS RezForce Professional Call Center Vacation Planners™

are capturing after-hours and open-hours busy/no-answer calls

and booking reservations for resorts and hotels across the U.S.

NAVIS RezForce not only increases your resort or hotel revenue by capturing the reservations you're missing, we will also reduce your fixed costs. So, you not only increase your profit, you gain a distinct competitive advantage.

Not-Booked Leads Passed On To You

If we can't book the call, we pass the call information to you for follow up. NAVIS resort and hotel clients who follow up on these leads are realizing millions of dollars in additional leisure revenue. We provide the caller name, phone(s), address, dates of interest, property of interest, email address when possible, and the notes from the call.

Highly Skilled, Highly Trained Reservation Call Center Vacation Planners

NAVIS Vacation Planners are focused exclusively on the resort lodging market - no cruise calls, timeshare or other markets that would dilute our skillset or compete with your vacation experience. Each of our Reservation Call Center Vacation Planners undergo an extensive 4-week Experiential Learning Program (ELP) that is so innovative and successful that many of our clients have patterned their internal education programs after ours. It includes:

• Classroom lectures
• Peer-to-peer training
• Skill games
• Geography drills
• Mock calls

Each NAVIS RezForce Vacation Planner, whether new or seasoned call center veteran, receives comprehensive training on each client's resort hotel properties. Details about the area, the various property types, amenities, and any other pertinent details are taught using ELP techniques, which allows for training variations that address the specific learning abilities of the individual. The training is fun, positive and results focused.

The Right Tools for The Job

Each reservation agent has two monitors for their computer; one displays your website or reservation booking software with all of your properties, while the other lists your specific, up-to-date terms and conditions, frequently asked questions, policies, promotions and other information you consider important for NAVIS RezForce Call Center Vacation Planners to have at their fingertips.

Every time a NAVIS reservation call center professional takes a call for you, they answer with your distinctive greeting, take great care of your prospective guests, help your guests find the right property, book their reservation, and document the conversation. Afterward, you receive an email detailing the call.

Monitor, Measure, Manage - Repeat

Every call that comes into the NAVIS reservation call center is recorded. These are sampled by our staff of Quality Assurance specialists who score calls based on 12 specific criteria. The scores reveal areas for improvement and coaching opportunities.

At NAVIS RezForce, the training never stops.